Impact of mobile banking on traditional banking practices in Zimbabwe

Mavhiki, Severino (2015) Impact of mobile banking on traditional banking practices in Zimbabwe.

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Official URL: http://hdl.handle.net/11408/553

Abstract

The motivation behind this study was the rapid changes that were happening in the banking industry with the coming in of mobile banking, but a gap remained in addressing the implications of this innovation on traditional banking practices in Zimbabwe. It was established that though customers have remained loyal to banks, the banks have not been able to grow their businesses as a result of the advent of mobile banking, and instead of them seeking collaboration with the telecoms they chose to be confrontational, and lobbying for legislation that regulates mobile operators. Most banks introduced their own mobile banking products but these did not deliver full potential as they are limited to account holders only. Commercial banks should develop growth strategies along the mobile banking business model.

Item Type: Article
Uncontrolled Keywords: Mobile banking, mobile payments, unbanked, banks, financial inclusivity, strategies
Divisions: Universities > State Universities > Midlands State University
Depositing User: Mr. Edmore Sibanda
Date Deposited: 06 Sep 2017 22:07
Last Modified: 06 Sep 2017 22:07
URI: http://researchdatabase.ac.zw/id/eprint/5316

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