Student Perceptions of Service Delivery at the Zimbabwe Open University: Masvingo Regional Campus

Chiome, C. and Chadamoyo, P. and Chabaya, R.A. (2010) Student Perceptions of Service Delivery at the Zimbabwe Open University: Masvingo Regional Campus.

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Abstract

This study investigated students’ perceptions on service delivery at the Zimbabwe Open University Masvingo Regional Campus. The study employed the qualitative descriptive survey design. It generated qualitative data using a questionnaire with open and closed items. A sample of 92 students was selected from a population of 1500 returning students using the stratified random sampling technique. Data was presented in simple frequency tables and analysed thematically. The study found out that students were satisfied with the examination management, fees payment structure, module distribution, enquiries, student tutor relationship and academic advisement. They expressed dissatisfaction with registration process, tutorials, library services, assignment management, overcrowded offices and communication. The study recommended that urgent steps must be taken by the university to expedite the registration process, provide on line services, expand library, train staff in customer care and mobilise resources that adequately support the growing student population. Further research can be done in customer care and assignment management.

Item Type: Article
Subjects: L Education > LA History of education
Divisions: Universities > Private Universities
Depositing User: Mr. Luxmore Chiwuta
Date Deposited: 06 Dec 2011 06:56
Last Modified: 06 Dec 2011 06:56
URI: http://researchdatabase.ac.zw/id/eprint/72

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